F&*&%*((*(!!!!$%$!!!ing ISP

[elrhiarhodan]

Ugh. Just fucking ugh.

Got home from a nice outing on Saturday to find that my internet was down, cable modem with the orange lights of hell. There's been inklings of trouble the last few days, but nothing sustained. So I called, scheduled a repair appointment, which was for today between 11 and 2 PM.

They never arrived, and I called, and the appointment was pushed to 5pm to 8pm. Which doesn't bode well at all.

And of course, i couldn't get a live person. I called back a third time, was told my appointment was cancelled and there's now an forty-five minute or more + hold time, but I can get a call back.

Over an hour later, I get the call back, they say I cancelled the appointment, which of course I didn't. Next appointment is an all-day wait tomorrow. BUT if I want to take the modem to the store and get a new one, that's fine too. Fucking store is less than 10 minutes from my house. I could have done that first thing this morning instead of losing a whole day of work.

So yeah, got the modem, plugged it in, had to use my phone with cell service to register the modem and now I'm back on line. Don't know if I should keep the appointment or not. I am just soooooo aggravated right now.

/rant

Comments

[enemytosleep]

I actually replaced my modem yesterday! My special needs cat likes to sleep on it, and you can imagine how well that goes. I burn through them fairly frequently as a result. Hopefully your issues are resolved with the new hardware.

[elrhiarhodan]

The modem is warm and a perfect place to sleep - lucky kitty.

And yes, new hardware seems to have solved the issue.

[secretsolitaire]

Oof, that's obnoxious. But glad you're back online!

[elrhiarhodan]

Yes, thank god. I was burning through cell phone bandwidth like crazy. Amazing how important connectivity has become. I can remember saying that I have no need for an always on connection, and it doesn't feel so long ago (but it was - 1997 or thereabouts).

[leonie_alastair]

Glad you are back on line. It's a day for annoying tasks - I spent the morning waiting for a mechanic to fix a timing problem in my car's engine. What made it particularly galling is that 30 years ago I could have grabbed a spark plug wrench and timing light and fixed the damn problem myself. Now replacing the spark plugs requires disassembling the engine and the timing can only be managed with a specialized computer program.

[elrhiarhodan]

Everything was so much simpler once upon a time. I was never a grease-monkey girl (although I can change a tire), but I envy those who can do.

[libbi]

Ugh, what an ordeal. Sometimes technology is such a hassle.

[elrhiarhodan]

I agree, but I don't lay the blame with the dead modem. It's the endless carousel of phone trees and automated systems and not hiring enough people to actually support the user base.

And not making the option of swapping out the modem a part of the initial service assessment. That would have been best for all parties.

Sigh